ACCOMMODATION TERMS & CONDITIONS
Terms and Conditions incorporate the basis upon which accommodation reservations are accepted by the Port Lincoln Hotel. All registered guests must be a minimum of 18 years of age. All bookings made directly or via participating websites or travel agents with the Port Lincoln Hotel are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these terms and conditions on behalf of the guest who will be staying. It is the booker’s responsibility to ensure these terms and conditions are passed onto the person or person’s staying. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any visitors leave rooms by 11pm (23:00) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
All individual (FIT) quotes made verbally or in writing are valid for 48 hours. Rates and room availability is subject to change on a daily basis. All group rates and room types are quoted based on availability as of the time and date quoted. Group quotes are valid for 14 days. Additional group terms and conditions are applicable. The hotel is not at liberty to match any verbal quotes should they not be compliant with our tariff structure. Quoted rates do not include transport to or from the property or items of a personal nature including but not limited to meals, laundry, telephone, room service, minibar and transfers unless otherwise indicated in writing.
For all bookings made under our online ‘Advanced Purchase Saver’ option, bookings will be subject to pre-payment immediately upon booking. These bookings are non-refundable, non-transferable and dates cannot be amended. During special events or over peak seasons the hotel may ask for prepayment or a deposit to secure bookings. Any amendments to our regular booking terms including payment and cancellation will be communicated to the guest at the time of booking and subsequently will be emailed through within a booking confirmation.
BEST RATE PROMISE
We guarantee that you won’t be able to find a better rate for our hotel accommodation rooms anywhere online. Excluding short term promotional offers and competitions in conjunction with 3rd party agents. Should you find a better rate elsewhere that is not listed on our website portlincolnstg.wpengine.com – please contact us on +61 8621 2000. We reserve the right to verify the legitimacy of the website prior to offering a price match. The rate must be publicly available, not through memberships or through associated discount offers and must be valid for the same date range, occupancy and room type. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lesser rate is the result of a third party website which is not compliant to our strict online terms and conditions, we reserve the right to decline a price match.
All rates sold are in Australian dollars and include Government goods and taxes (GST). Rates are based on twin share occupancy and are sold on a per room, per night basis. The Port Lincoln Hotel reserves the right to amend rates that have been displayed or calculated at an incorrect value due to human or automatic distribution errors. Special rates for bookings sold for a minimum night’s stay will be void should the booking be changed to a lesser number of nights. The available rate will then revert to the advertised nightly rate at that time.
CANCELLATIONS AND NO SHOWS
The Port Lincoln Hotel cancellation policy requires any cancellations or amendments be made prior to 2pm (hotel time), one (1) day prior to arrival to avoid penalty. Any cancellations within 24 hours prior to arrival are subject to one (1) full night’s accommodation charge. For cancellations and no shows inside 24 hours, where pre-payments were made, all funds will be forfeited. During high demand and special event periods extended cancellation policies may apply. No Show bookings will incur the first night’s accommodation charge. The hotel will attempt to contact all no show bookings however if we are unable to make contact with the guest(s) within a reasonable time frame, the remainder of their stay will be cancelled.
When making a reservation the Port Lincoln Hotel reserves the right to acquire the following personal information relating to the future guest and the booker.
– Guest(s) full name(s)
– Contact number
– Email address
– A valid credit card number to guarantee the reservation (incl. exp, ccv and card holder name)- Booker name & contact number
– Company organisation or government department details
Bookings will only be deemed as guaranteed with a valid credit card, deposit or chargeback authorisation. Confirmations will be provided wherever possible for all bookings outlining our Terms & Conditions. Rates are subject to change if any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking. Bookings which are quoted based on a minimum number of nights will be subject to a rate change should the number of nights decrease. A change of date for existing bookings can be amended free of charge and subject to availability provided it is outside 24 hours prior to the date of arrival. Amendments requested inside 24 hours will be subject to a cancellation fee. The Port Lincoln Hotel reserves the right to process payment against a guest credit card up to 48 hours prior to arrival should the booking be considered a no show risk. This includes but is not limited to: a booking made more than 30 days prior to arrival with no subsequent contact or confirmation made.
ELIGIBILITY FOR RATES
Corporate Rates are valid for those guests travelling for business and paying with a valid business credit card or company chargeback. Government rates are valid for guests travelling on behalf of the Australian Government and paying with a valid government credit card or government chargeback. The hotel reserves the right to request valid corporate or government identification to verify eligibility for corporate/government rates.
3rd PARTY CREDIT CARD AUTHORISATION & CHARGEBACKS
A 3rd party credit card authority form or chargeback is a written consent of costs that can be charged back to a nominated credit card or approved company account. The Port Lincoln Hotel requires all 3rd party credit card forms and chargebacks to be received in writing prior to arrival. A copy of the front and back of the credit card plus valid photo identification of the cardholder (for cards with a nominated individual), with a signature matching the back of the credit card is required to complete this authority. Should no authority be received in writing prior to check in the guests will be asked to provide a method of payment prior to room keys being issued, should the authority still not be received prior to check out, the registered guest will be held accountable to settle all charges at that time. It is the guest’s responsibility to arrange their own method of payment, be that in the form of a chargeback, an authority form or a purchase order. Should a chargeback not cover ‘all’ charges then the registered guest is required to provide a credit card or bond to guarantee incidentals. Invoicing to a company or agency can only be arranged if an approved credit application has been submitted and approved. Credit applications can take up to 30 days for processing. Payment for all credit holders is strictly 14 days from invoice date. If a company is booking on behalf of an employee, then the company is required to send through either an authority form, purchase order or email that states the authorized charges associated with that guest. For chargebacks or authority forms that have been received after the guests departure and the guest has subsequently paid their own account on check out, the hotel will not refund and recharge a guest account.
3RD PARTY BOOKING AGENTS
It is the responsibility of the booker to ensure the hotel’s Terms and Conditions are communicated to the client. If you have booked via a 3rd party website, company or travel agent, it is strongly recommended that you familiarize yourself with the hotel’s Terms and Conditions prior to your stay. Any cancellations or amendments to bookings made via a 3rd party website, company or travel agent must be made directly with the affiliate. The 3rd party will then advise the hotel. The hotel will not cancel or amend bookings without written notification from the 3rd party booking agent.
Check-in time is from 2pm (14:00). Guests arriving earlier may be granted access prior to 2pm, subject to availability and at the hotels discretion. Luggage can be stored until the room is ready. The registered guests(s) must complete the guest registration card on arrival and provide a method of payment for the room. The hotel requires disclosure of all guest names and the age(s) of any children staying in the room at the time of check in.
Check-out time is prior to 10am (10:00) – late check-out after this time may incur additional fees up until 1pm (13:00), thereafter an extra night’s charge may apply. Any late check out requests are subject to availability, arranged at the hotel’s discretion and are not guaranteed.
CREDIT CARD AUTHORISATION
Registered guest are required to provide a credit card pre-authorisation at check-in which provides authority for payment of accommodation and incidentals over the duration of the stay. The physical card is required for the pre-authorisation process which validates the credit card and provides an imprint of card details. The registered guest is required to provide a credit card pre-authorisation at check-in which provides authority for payment of accommodation and incidentals over the duration of the stay. The pre-authorisation process validates your credit card and provides an imprint of card details. The authorized amount will vary dependent on the card type and length of stay. Authorized amounts will appear as a pending charge on statements for a period of 5-7 business days depending on the guest’s bank or institution and will then disappear. This will not be visible as a charge and refund as it is a hold on funds only.
METHOD OF PAYMENT
Settlement of accounts must be made on check out. The Port Lincoln Hotel accepts Visa, MasterCard, American Express and JCB. All amounts are charged in $AU (Australian Dollars). Credit cards used for payment (including incidentals) must be present on check-out by the cardholder. A credit card transaction fee applies to all reservations paying via credit. Paywave is processed as credit and will incur a surcharge. The Port Lincoln Hotel does not accept credit card payment over the phone. Guests not able to present a credit card on check in must provide full prepayment of all nights’ accommodation plus a bond of $100 per night by cash or EFTPOS (cheque or savings account) at the time of check in accompanied by valid photo identification. All bond rooms are subject to a visual inspection of the room on departure prior to refunding the bond. Payments made by cash or EFTPOS (cheque or savings account) will not incur additional fees. Cheques will only be accepted when presented a minimum of 14 days prior to arrival. If a cheque has not been cleared prior to your scheduled date of check-in, an alternative form of payment will be required. EFT transfers must be completed a minimum of 3 days prior to arrival for processing. Remittance must be sent to our accounts department to allow prompt allocation of funds. If the EFT transfer has not been cleared prior to your scheduled date of check-in, an alternative form of payment will be required. In the event that a guest fails to pay on request, any amount owing to the Port Lincoln Hotel, pursuant to the reservation and accommodation, reserves the right to deny access including to their room and belongings, and ask that they vacate the premises. If a guest departs without settling their account the hotel reserves the right to charge their card. Should the payment method decline, the hotel will attempt contact to seek alternative payment. Should payment not be received within 24 hours, legal action will be pursued.
Any additional undeclared purchases, mini bar or delayed charges including food and beverages through late processing or non-disclosure, the hotel reserves the right to charge to the credit card provided on check in.
ROOM ALLOCATIONS & SPECIAL REQUESTS
Whilst the hotel will attempt to accommodate requests wherever possible, the hotel does not guarantee special requests such as specific room numbers, bedding configurations, floor allocations or views. If an allocated room is no longer available at the time of check-in, for whatever reason, the Port Lincoln Hotel will provide an alternative substitute room of equal or greater value. Should the hotel not be able to provide a room due to circumstances beyond their control, the Port Lincoln Hotel will relocate guests to a nearby hotel of similar standard (including transportation) or alternatively offer a refund.
The Port Lincoln Hotel car park is a public parking area. Parking spaces are not allocated or guaranteed and guests agree to enter the car park at their own risk. The Port Lincoln Hotel does not accept any responsibility for damages or loss to property or property belonging to a third party within the carpark.
The Port Lincoln Hotel provides complimentary unlimited wifi for guests with a complimentary public network available across the hotel. Faster wifi access, for in house guests only, is protected by a password which can be obtained from the staff at reception. The hotel does not accept any responsibility nor provides any form of compensation for service interruptions or faults beyond our control.
Paid gift vouchers are available online or from the hotel reception desk and are valid for 36 months from the date of issue. Paid vouchers are non-refundable or redeemable for cash, no change will be issued. Gift Vouchers are treated like cash, if they are defaced, altered, lost or stolen they will not be replaced, refunded or redeemed. Gift cards maybe used over multiple transactions (excluding sponsorship and donation vouchers). The Port Lincoln Hotel does not accept responsibility for lost or stolen gift vouchers. A gift voucher is only issued in Australian dollars (AU). The Hotel does not accept responsibility for delayed or lost postage. Sponsorship & donation vouchers are valid from date of issue for a period determined by hotel management, no extensions will be granted post expiry. Sponsorship & donation vouchers can only be redeemed if the hard copy original is presented.
EXTRA PERSON POLICY
Rooms are sold on a twin share basis, charges are applicable for additional guests. Extra person room rates will be charged daily on a room only basis unless otherwise arranged. The Hotel reserves the right to automatically charged a fee if extra people are deemed to be staying without prior consent. The hotel has strict maximum occupancy limits on their rooms.
The Port Lincoln Hotel is a non-smoking venue – smoking is not permitted in any inside areas. For the comfort and consideration of all guests, smoking is not permitted in guests rooms or on outdoor balconies attached to accommodation rooms. There are designated smoking zones outside the hotel on the ground floor and first floor. Smoking in rooms or on balconies where smoke drifts into rooms may attract additional cleaning fees.
DAMAGES, BREAKAGES & ADDITIONAL CLEANING
The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. For WHS compliance the use of personal electrical appliances for cooking is prohibited in guests rooms or on balconies. The Port Lincoln Hotel reserves the right to on charge guests for additional cleaning should one of the following, but not limited to, occur:- smoking in the room or with balcony doors open, resulting in smoke residue on furnishings – cleaning and/or replacement cost of soiled beds and/or linen – vomit – excessive rubbish – spills or stains to carpet- flooding of rooms from negligent activity – damage caused by decorations or attachments– damage or removal of hotel property – inappropriate use of hotel property resulting in damage. The use of glitter or confetti is not permitted. The hotel reserves the right to charge and process any additional charges incurred to the credit card provided at check in.
The Port Lincoln Hotel may evict a guest or visitors at their discretion at any time should their behaviour or actions be deemed (but not limited to); – inappropriate or offensive behaviour – intoxication – overcrowding (when the number of persons in the room or balcony exceeds the capacity) – throwing of objects over balconies or from windows – physical or verbal abuse or assault towards hotel representatives, security or other guests – wilful damage to hotel or other guest property – any incident for which the police are called to the premises – when a licensee barring is initiated or in affect – any behaviour posing a threat to the safety of others – ignoring requests to reduce excessive noise (music or other noise). Guests who are evicted from the hotel may be blacklisted from staying at the Port Lincoln Hotel for a period of 2 years. They may also be issued with a licensee barring.
Rooms are serviced on a daily basis between 9am and 2pm. If there is a ‘do not disturb’ sign on the door beyond 2pm, no servicing will be provided. After such time housekeeping are able to supply additional towels and amenities upon request. During room servicing guest will not be permitted access to their rooms without verified access via their room key. Housekeeping will not service a room should it be deemed excessively messy. Personal items left on beds or cupboards preventing cleaning or making of beds will not be moved by the housekeeping team and may result in limited servicing of the room. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise hotel management prior to arrival.
CHILD & INFANT POLICY
The hotel considers for the purpose of charging a child to be 11 years and under. Children and/or infants sharing a room with their parent or guardian may do so free of charge when: using existing bedding and when not exceeding the maximum occupancy for the given room type. Children and infants may not stay in any room without an accompanying parent or guardian. Additional charges will apply if extra beds or linen (including rollaways or sofa beds) are required. These are charged at the extra person rate on a room only basis, unless otherwise stipulated. Cots and cot linen are available free of charge. For safety reasons, the Port Lincoln Hotel does not permit unaccompanied minors (under the age of 18) to stay in a room without an adult. The Port Lincoln Hotel does not accept any responsibility for injury caused by an unsupervised minor in the room, nor do we provide the service of supervising a minor during their stay. If a registered or non-registered guest is found to be under the age of eighteen (18-years) and is not accompanied by a parent or guardian the Port Lincoln Hotel may terminate the booking and the full booking amount will be forfeited. If a person under the age of eighteen (18-years) who is not a registered guest is known to be staying alone in the room without a registered parent or guardian, they will be asked to leave and the booking fee subsequently forfeited.
PHOTOGRAPHS & DESCRIPTIONS
Whilst care is taken to ensure that photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular room, we highly recommend speaking to one of our reservation specialists whom can assist in your decision making process. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places of interest in surrounding areas. Actual rooms occupied may vary in décor and inclusions from those shown in photographs. The Port Lincoln Hotel accepts no responsibility for errors made in publications produced by 3rd parties.
The Port Lincoln Hotel reserves the right to rename, close or alter the access, name or opening hours of its facilities at any time without prior notification.
RIGHT OF ENTRY
In the event that the Port Lincoln Hotel has a legitimate cause for concern, or if the guest has not been seen nor been contactable over a period of time, or if the room has been unable to be serviced for more than three (3) consecutive days, the room may be entered by a hotel representative to ensure the safety and comfort of the guest is in order.
RIGHT TO REFUSE ENTRY
The Port Lincoln Hotel reserves the right to refuse a guest entry to the hotel including accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel. It is at Management’s discretion to refuse service or entry. Hotel staff and security have the right to refuse service or remove patrons for inappropriate or offensive behaviour.
SECURITY & LOSS PREVENTION
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Port Lincoln Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Port Lincoln Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense. The hotel uses the service offered by Australia Post entitled Cash on Delivery (COD) .The hotel accepts no responsibility for items sent via post once the item has been delivered to the local post office. A processing fee of ten (10) dollars is applicable to each item that is returned via post in addition to any postage fees. The hotel uses the service offered by Australia Post to return items and accepts no responsibility for items sent once the item is no longer in our possession.
Commission is payable to registered agents with a valid IATA number only as per the agreed amount at the time of booking. Travel Agents are required to invoice the hotel direct for commission post stay. For pre-paid bookings the full room rate must be paid unless otherwise arranged for nett invoicing. Commission is not eligible for bookings made via a 3rd party website or for bookings made directly between the guest and the hotel. Commission is not payable on ancillary charges including meals. Government rates and packages are not commissionable. For group bookings a single claim for commission can be made at an agreed value and will be paid on the total room only rate of each materialised reservation that has been paid in full to the hotel. The invoice, which is subject to approval and provision in the required format, will be paid in accordance with the individual hotel processing guidelines. No commission is payable on reservation extensions made by an individual guest. Commission requests must be invoiced in writing within seven (7 ) days of the departure date, if commission claims are not made within seven (7) days, the right to payment will be forfeited.
In addition to terms and conditions stated within, group bookings are subject to additional specific terms and conditions which will be issued as part of the enquiry process. These additional terms must be agreed upon before group bookings are confirmed.
At times the hotel may enter into a written agreement with a company/ organisation with specific negotiated rates. These rates will be honoured for the term of the agreement and for business travel only, personal stays will not be accepted under contracted rates. If a person or representative of a company or organisation purposely books confidential contracted rates for any purpose other than the arranged, the hotel reserves the right to terminate the contract immediately.
The Port Lincoln Hotel does not permit pets/animals on premises at any time, with the exception of registered guide dogs or assistance dogs. Guide dogs and assistance dogs are required to be harnessed in public areas at all times. Guests must advise ahead of time if you will be travelling with a guide/assistance dog. Should pets/animals be found in rooms or on the premises, including left in cars unattended guests will be asked to leave.
THIRD PARTY PRODUCTS & SERVICES
Third party products and/or services are sometimes sold together with accommodation provided by the Port Lincoln Hotel. In such circumstances, the third party is entirely responsible for supplying the products or services to the guest. The Port Lincoln Hotel is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties. The Port Lincoln Hotel does not warrant the accuracy of any information, statements or representations made by third parties.
USE OF INFORMATION
By staying at the Port Lincoln Hotel, you consent and authorize the hotel to collect, use and disclose your personal information for the purposes of administering and providing you with services associated with your booking. This consent maybe used for the purpose of informing you about offers and promotions which relate to the Hurley Hotel Group’s related bodies, corporate or participating properties. The Port Lincoln Hotel will not disclose any information you have provided to us in confidence or to any person other than a related body corporate without your prior written consent.
We do our best to ensure reservation arrangements are satisfactory, however, the Port Lincoln Hotel does not accept any liability for loss financial or otherwise, travel delays, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
COLLECTION PERSONAL INFORMATION
Personal information we collect about an individual may include name, contact details, address, email, credit card and billing information, but may also include information about the goods and services consumed from us, and how you interact with us. This information may be provided to us by making a reservation, by providing it to us in communications regarding service delivery, by providing information to us by participating in a marketing initiative or social activities or by visiting our website.
When making a reservation it is necessary to obtain this information in order to identify you, contact you and to process your purchase and requests. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as preference of room type, bed, view and the like. You may be required to provide personal identification upon check in in order to identify you.
USE OF PERSONAL INFORMATION
- To establish and maintain a responsible commercial relationship with you
- To understand your needs and preferences.
- To develop, enhance, market or provide products and services.
- To manage and develop our business and operations and plan for future growth.
- 5. To meet legal and regulatory requirements.
From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service your personal information may be shared with that third party to the extent necessary to provide that service and process the purchase or request.
The HHG may use information you have provided to send offers and information through newsletters or email promotions. If you do not wish to receive such offers or request a correction, or deletion of personal information, you may unsubscribe or opt-out by clicking the associated links or by sending an email with the subject line “Unsubscribe” to us at [email protected]
When signing up for our e-newsletters, you will be given the option of agreeing to us sending you related information about any or all of the products or services we offer. Checking this option means you agree to us sending you emails from time to time. We will take all reasonable steps to ensure that the information we hold about you is secure, accurate and up to date. We will never knowingly send you unsolicited emails (known commonly as ‘SPAM’) when you have not requested them.
VISITING OUR WEBSITE
Our commitment to privacy is based on:
- the freedom to visit our website and access information without the need to give us any personal information.
- the choice to give us personal information if – and only if – you wish to access a more tailored online experience.
- a pledge that any information given is kept safely and securely, using the latest technology and to accepted industry standards.
Where a more personalised experience is required – such as secure areas where our business partners can access non-public details – some personal information may be required. This is to protect confidential commercial information that we do not wish to share beyond our valued customers, partners and suppliers. It also ensures that those visitors with access to secure areas can be more easily identified, and be provided with a more personalised experience.
Information collected via our website will be used to:
- verify your identity when accessing secure areas of this site
- allow us to provide tailored services, such as e-newsletters
- allow us to better understand the needs of our customers and business partners
- allow us to offer special discounts and offers only to those we know have a stated interest in the services or products being offered.
Whilst we at are committed to protecting your privacy, the nature of the web and the technology it uses means we cannot guaranteed the security of its data. We invest in the latest encryption technology and firewalls to protect the information we hold as securely as is possible. As technology evolves, we make use of newer and more secure methods of encryption and protection.
UPDATING PERSONAL INFORMATION
We strive to give you every opportunity to update and access the information we hold by giving you online access to change and update your details yourself, where possible. Where not possible, it may be necessary to contact us directly.
Links to other websites
We are committed to taking every reasonable precautions to protect the security of your personal information. This includes limiting access to our computer systems by use of passwords, restricted IP access, two factor authentication along with additional recommended processes to prevent unauthorized access, modification, use or disclosure and backup systems to prevent accidental or malicious loss of data or information.
We may also, at times, keep hard copy records of personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the personal information that we hold, and we update these as often as practicably possible to address new and emerging security threats.
The hotel is committed to adhering to the principles of data protection.
- Lawfulness, fairness and transparency
- Purpose limitation
- Data minimisation
- Storage limitation
- Integrity and confidentiality (security)
This includes responsibilities under the GDPR (General Data Protection Regulation) introduced by the EU that came into force in May 2018 affecting businesses outside the EU that process data for EU residents, as well as businesses within the EU.
Win Promotion Terms & Conditions
Promotional terms & conditions for the WIN promotion August 2023 – please click here