Rooms & Amenities
What time is check-in?
Check-in is from 2 pm.
Can I get an early check-in?
Yes, you can request an early check-in with our team, although we do not guarantee check-in before 2 pm. We can store your bags should your room be unavailable.
What do I require for check-in?
You will need your credit card and valid photo ID. Upon check-in, we take full payment of your room and either a pre-authorisation on a credit card or cash or EFT bond.
What is a credit card pre-authorisation?
A pre-authorisation on your credit card is a hold of funds by the bank. The hotel requests that the bank holds these funds as a guarantee on the room. A hold of funds in the form of a pre-authorisation is standard industry practice to protect the hotel against fraud and property damage. Funds are typically held for 5-10 business days, depending on the financial institution who issues the credit card. Please ensure you have sufficient funds to cover the pre-authorisation for this period. Refer to your booking confirmation for more details.
What time is check-out?
Check-out is 10 am.
Can I get a late check-out?
Yes, late check-outs can be arranged prior to your stay or on the day of departure, fees do apply after 11 am. Restrictions apply after 2 pm.
What is the latest I can check-in?
Check-in is available until 11 pm, however, our reception desk is open 24 hours, if you can let us know when you will be arriving we can arrange a late arrival for you.
What time do you serve meals?
Meals are served from 6:30 am – 10 pm daily.
Do I need to book?
Yes, bookings are essential for dinner service in our Sarin’s Restaurant.
Do you have room service?
Yes, room service is available between 6:30 am – 10 pm.
Can I view menus in the guest rooms?
Yes, our bar, restaurant and room service menus can be viewed on the TV in your room.
Do you have live entertainment?
Yes, we have live entertainment every weekend, this can vary from a soloist to a band and may be in various locations across the hotel.
Do you have free wifi?
Yes, we have free unlimited wifi.
Are there transfers to/from the airport?
There is a private airport shuttle and taxis available to and from the Port Lincoln Airport. Alternatively, hire cars are available to hire from the airport and in the City of Port Lincoln – please see our reception team if you require more information.
Do you have laundry facilities?
Yes, we have coin-operated washing machines and dryers available exclusively for in house guests.
Do you have a pool?
Yes, we have a solar heated pool located on level 1, pool towels are provided in guest rooms for onsite use only.
Do you have a gym?
Yes, we have a small in house gym located by the pool on level 1.
Do you have family rooms?
Yes, we have dedicated family rooms available featuring with a queen bed with a single on top and a separate queen.
Do you have apartments?
No, our accommodation consists of standard hotel rooms and suites.
Is there parking available?
Yes, we have a public car park at the rear of the hotel along with a smaller one across the road next to our bottle shop. We do not allocate car spaces for in house guests.
What is the best way to pay?
The best and most flexible way to book is direct with the hotel by calling us, emailing us or booking via our online booking system found on our website. Alternatively, there are lots of 3rd party websites that we are listed on, however, we do suggest using trusted sites. If in doubt please give us a call.
I want to speak to a real person!
So do we, you can always speak with someone from our friendly reservations team 24 hours a day on 1300 766 100.
Do you price match?
Yes, our rates should display the same on all 3rd party websites however if you do find a better price online let us know so we can verify it and match it.
Do I need a credit card to make a booking?
Yes, we require a valid credit, or debit card to guarantee your reservation.
Do I need to pay upfront?
No, we take full payment on check-in with any incidental charges to be settled on check out. (The exception to this is our advanced purchase saver bookings)
Are there credit card fees?
Yes, we charge a processing fee of 1% for VISA and Mastercard and 1.5% for AMEX and Diners cards. Alternatively, guests can pay via EFTPOS or with cash and no fees apply.
Can I charge back to my room?
Yes, we offer a charge back option in all our restaurant, bars and our bottle shop. You need to show your room key and sign the receipt for all charge back to room purchases.
What is the cancellation policy?
We have a 24-hour cancellation policy for all of our rooms, this is valid from 2 pm the day prior to arrival. For special event dates, and some packages, this is extended to 48 hours. Staff will notify you of this at the time of booking.