Privacy Policy

© Copyright Port Lincoln Hotel. All Rights Reserved.

At The Port Lincoln Hotel, we respect the rights of our customers, suppliers, contractors and employees in the performance of our business activities. 

Our commitment to privacy is based on:

  • the freedom to visit this website and access information without the need to give us any personal information.
  • the choice to give us personal information if – and only if – you wish to access a more tailored online experience.
  • a pledge that any information given is kept safely and securely, using the latest technology and to accepted industry standards.

Your use of this website is deemed to be acceptance of these privacy policies. If you disagree with the policies set out above, and in more detail below, you should not use this website. When your information may be requested. The Port Lincoln Hotel website is designed to provide visitors with easy online access to information about the products and services we have to offer. It also provides support for our customers and business partners. Much of the content of this site is given freely, and can be viewed anonymously.

However, where a more personalised experience is required – such as secure areas where our business partners can access non-public details – some personal information is required. This is to protect confidential commercial information that we do not wish to share beyond our valued customers, partners and suppliers. It also ensures that those visitors with access to secure areas can be more easily identified, and be provided with a more personalised experience.

Any information we collect will never be sold, given or shared with any third party. It will only be used to:

  • verify your identity when accessing secure areas of this site
  • allow us to provide tailored services, such as e-newsletters
  • allow us to better understand the needs of our customers and business partners
  • allow us to offer special discounts and offers only to those we know have a stated interest in the services or products being offered.

Whilst we at The Port Lincoln Hotel are committed to protecting your privacy, the nature of the web and the technology it uses is not 100% secure.

Emails and secure areas can be ‘hacked’ by those with the necessary skills.

We do, however, use the latest encryption technology and firewalls are used to protect the information we hold as securely as is possible.

As and when technology improves, we will make use of newer and more secure methods of encryption and protection. We will strive to give you every opportunity to update and access the information we hold.

Where possible, we will give you online access to change and update your details yourself. Where not possible, it may be necessary to contact us directly at The Port Lincoln Hotel.

We will never knowingly send you unsolicited emails (known commonly as ‘SPAM’) when you have not requested them.

When signing up for our e-newsletters, you will be given the option of agreeing to us sending you related information about any or all of the products or services we offer. Checking this option means you agree to us sending you emails from time to time, of a marketing or informational kind.

Leaving the option unchecked means we will not include you in any promotional offers or emails.

We will take all reasonable steps to ensure that the information we hold about you is secure, accurate and up to date.

The Port Lincoln Hotel cannot take responsibility for the privacy policies, conduct or quality of third party websites linked to from this site. Where possible, the content and availability of any sites we have linked to have been checked and read. However, you should check the privacy policies of any third party site before disclosing any personal information.

Please email us if you have any further questions or concerns about your privacy, and our conduct online.

 

Terms & Conditions

Terms and Conditions

** CREDIT CARD USED FOR GUARANTEE ONLY (Except for ADVANCED PURCHASED NON REFUNDABLE Rates) - PAYMENT IS NOT DEBITED UPON BOOKING ** Terms and Conditions: Check in time is 2pm and check out time is 10am on the day of departure. We require a minimum of 24 hours notice prior to arrival should you wish to cancel your reservation to avoid a cancellation fee. All guests must provide a credit card for a pre-authorisation swipe on check in (unless all charges are covered by a company or agent charge back). Guests will be responsible for settling their own accounts if charge backs are not received prior to check in. Debit cards are not accepted as credit and will require prepayment as well as a nominal preauthorised amount to guarantee incidental charges. Pre authorised funds are held for a period of 7-10 days depending on the individual bank policy and will then be automatically released back to you. Should guests not be able to present a credit card or debit card on check in, the hotel's cash/EFTPOS policy requires full payment of accommodation plus $100 bond per night at the time of check in along with valid photo identification. All bond rooms are subject to a visual inspection of the room on departure prior to refunding the bond. All credit card payments incur a surcharge (VISA & MASTERCARD 1% and AMEX and Diners 1.5%). Late cancellation (within 24 hours of arrival) and no show bookings will be charged one full nights accommodation. For all cash, third party and voucher bookings valid identification must be presented at the time of check in and all registered guests must be a minimum 18 years of age. Rooms will only be held until 6pm on the day of arrival unless guaranteed with a credit card or deposit.  Bookings made via 3rd party online travel agents such as Booking.com and Expedia are subject to the OTA booking terms and conditions of sale. Room preference or special requests are not guarantee and are subject to availability.  
Any amendments or cancellations to bookings made via 3rd party websites such as Booking.com and Expedia must be made directly with the booking agent. 
Any bookings made via online travel agents may be subject to prepayment of room within 24 hours of arrival. Should the bookers credit card decline and no alternative payment be provided prior to check in, that room will be subject to release at 6pm as a non-guaranteed booking.